Every order tracked to delivery
Logistic.
A perfectly printed box that arrives late, damaged, or with no communication is a failed job. Logistics is not the last step in our process — it is woven through every step from the moment an order is confirmed. Our logistic policy exists to make sure that what we promise in our quotation is what our clients receive at their warehouse.
Dedicated account management
Every SIPA client is assigned a single account manager who takes ownership of all active orders. That person is your point of contact for job status, proofing queries, delivery scheduling, and any issue that arises. You will not be passed between departments or asked to repeat yourself. One person. Full accountability.
Daily order tracking
A daily status update on all active orders is available on request. For pharmaceutical and regulated-industry clients managing production schedules, we provide structured progress reports covering pre-press status, planned press date, finishing stage, and estimated dispatch. Issues are flagged proactively — not after the deadline.
Production scheduling discipline
We operate a 3×8 shift rotation across our production floor to maximise throughput without compromising quality. Jobs are scheduled against confirmed press capacity. We do not accept orders we cannot deliver. Realistic lead times are provided at quotation stage and are treated as commitments, not estimates.
Packaging and dispatch integrity
Finished goods are packed to protect print integrity during transport — correct pallet configuration, appropriate inner packaging, and clear labelling per client requirements. Pharmaceutical and food-industry clients with specific packaging specifications are accommodated. A delivery note and quality release certificate accompany every shipment.
On-time delivery performance
We track on-time delivery performance monthly across all clients. Where delays occur, root causes are identified, documented, and addressed. Persistent issues trigger a formal corrective action review. Our goal is continuous improvement in delivery reliability, and that goal is measured against real data, not aspiration.
Our clients run production lines, pharmacies, and supermarket shelves that depend on our packaging arriving when and how it was promised. We take that dependency seriously — and our logistic policy is how we honour it.